Radiance Salon Refund Policy

At Radiance Salon, we are committed to providing exceptional service and ensuring our clients are satisfied with their experience. To uphold transparency and clarity regarding refunds, we have established the following refund policy:

1.  Service Refunds:
  - If you are unsatisfied with a service provided by Radiance Salon, please notify us within 24 hours of the service completion.
  - We will review the situation and, if appropriate, offer a redo of the service at no additional cost or provide a refund for the service in question.
  - Refunds for services will be issued in the original form of payment.

2. Product Refunds:
  - We take pride in the quality of the products we offer at Radiance Salon. If you are not completely satisfied with a product purchase, please return it unused and in its original packaging within 14 days of the purchase date.
  - Upon receiving the returned product, we will inspect it and process a refund for the purchase price, excluding any shipping fees, to the original payment method.

3. Cancellation Policy:
  - We understand that unforeseen circumstances may arise, leading to appointment cancellations. We kindly ask for a minimum of 24 hours' notice if you need to cancel or reschedule an appointment.
  - Appointments canceled with less than 24 hours' notice may be subject to a cancellation fee.
  - No-show appointments will be charged the full service fee.

4. Refund Process:
  - To request a refund or discuss any concerns regarding services or products, please contact our salon management team at [contact information].
  - Provide your name, contact details, details of the service or product in question, and the reason for your refund request.
  - Our team will review your request promptly and communicate the resolution or any additional information required.

5. Exceptions:
  - Refunds are not typically provided for gift card purchases, unless required by applicable law.
  - Special promotions or discounts may have specific refund terms, which will be communicated at the time of purchase.

6. Policy Updates:
  - Radiance Salon reserves the right to modify or update this refund policy at any time. Any changes will be communicated through our website or directly to clients as necessary.

By engaging with Radiance Salon's services and products, you agree to abide by this refund policy. We value your patronage and aim to ensure a positive and satisfying experience for every client.

Thank you for choosing Radiance Salon.